– Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
– Use visual cues to seat Guests in either the bar or dining area depending on their preference
– Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
– Answer incoming calls to the restaurant and provide appropriate service
– Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Tend to special Guest needs and requests
– Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
– Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
– Help dining room staff by setting and clearing tables; replenishing water; serving beverages
– Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
– Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
– Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
– Contribute to team effort by accomplishing related results as needed
